ABOUT LIVYVON

Welcome to livyvon, a destination dedicated to making everyday beauty, skincare, and personal care more convenient, enjoyable, and accessible.

We believe that personal care is not simply about the products you use. It is also about creating small moments of comfort, confidence, and relaxation throughout your day.

At livyvon, we bring together a thoughtfully selected range of skincare and personal care essentials designed to complement different lifestyles and daily routines.

Our focus extends beyond product selection. We also strive to provide a clear, convenient, and dependable online shopping experience, helping customers make informed decisions with confidence.

livyvon is owned and operated by Hubei Wenlinxuan Network Technology Co., Ltd., the legal business entity responsible for operating our online store, managing retail activities, and coordinating customer service.

COMPANY INFORMATION

We believe that transparency begins with providing customers with accurate and accessible information about the business behind our store.

Our official business details are listed below.

Brand Name:

livyvon

Legal Company Name:

Hubei Wenlinxuan Network Technology Co., Ltd.

Registered Business Address:

Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@livyvon.com

Customer Service Phone:

+86 27 8884 0088

OUR PHILOSOPHY OF PERSONAL CARE

At livyvon, we appreciate the role that simple, consistent personal care routines can play in everyday life.

We understand that everyone's preferences, schedules, and personal care needs are different. That is why our approach emphasizes practical product choices, accessible information, and everyday convenience.

Our philosophy is guided by three essential principles.

Products Selected with Purpose

We focus on presenting skincare and personal care products that offer practical features and can be incorporated into everyday routines.

Our goal is to help customers discover products that align with their individual preferences and intended uses.

Comfort in Everyday Routines

Personal care should feel like a natural part of daily life rather than an unnecessary complication.

Whether preparing for the day, refreshing your routine, or enjoying a quiet moment at home, we aim to offer products that complement these experiences.

Information You Can Understand

We believe that customers deserve straightforward explanations about the products they are considering.

We work to present relevant product information, usage details, and shopping policies in a clear and accessible manner.

Through these principles, livyvon aims to create a practical and welcoming environment for exploring everyday beauty and personal care.

A MORE INFORMED WAY TO SHOP

Shopping online should provide customers with more than product images and descriptions.

At livyvon, we recognize the importance of understanding the full purchasing process, from selecting an item to receiving an order and requesting assistance afterward.

We aim to make essential shopping information available before customers complete their purchases.

Our website provides dedicated information regarding:

• Product descriptions and available specifications

• Order placement and payment procedures

• Order preparation and fulfillment arrangements

• Shipping charges and applicable delivery estimates

• Shipment tracking and delivery inquiries

• Return eligibility and return request procedures

• Refund conditions and processing information

• Customer support and order-related assistance

Customers can review our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service for additional information.

Shipping fees, delivery estimates, return eligibility, and refund procedures are governed by the applicable policies published on our website.

We encourage customers to read these policies carefully before completing an order.

By providing accessible shopping information, we hope to make the purchasing experience more predictable and easier to navigate.

SUPPORT THROUGHOUT YOUR SHOPPING JOURNEY

We understand that questions can arise before, during, or after an online purchase.

Whether you need clarification about a product or assistance with an existing order, the livyvon customer support team is available to help with relevant inquiries.

Our customer service covers matters including:

Before Your Purchase

• General product information

• Product specifications and intended uses

• Product availability

• Questions about ordering and checkout

After Placing an Order

• Order confirmation inquiries

• Order processing information

• Shipping and delivery updates

• Tracking information and shipment concerns

After Delivery

• Product-related questions

• Return eligibility and application procedures

• Refund inquiries and processing information

• Assistance with damaged, defective, or incorrect items

GET IN TOUCH

For assistance, customers may contact us through the following channels.

Email:

service@livyvon.com

Phone:

+86 27 8884 0088

If your inquiry concerns an existing purchase, please include your order number and the email address used during checkout.

Providing these details helps our support team locate the relevant order information and review your request more efficiently.

We make reasonable efforts to address customer inquiries in a timely manner and provide helpful explanations or next steps where appropriate.

THE BUSINESS BEHIND LIVYVON

Hubei Wenlinxuan Network Technology Co., Ltd., doing business as livyvon, is the legal company responsible for operating this website and its associated online retail services.

The company oversees the administration of the livyvon online store and coordinates business activities associated with purchases made through the website.

These responsibilities include:

• Managing the online storefront and its operations

• Maintaining product and shopping information

• Coordinating order fulfillment arrangements

• Supporting customer communications

• Handling order-related inquiries

• Administering applicable after-sales procedures

We recognize that customers should be able to identify the business operating an online store and understand how to contact it.

For this reason, we make our legal company information and customer service contact details available on our website.

We also aim to maintain consistency between our published business information and the relevant policies governing purchases through livyvon.

OUR COMMITMENT TO CUSTOMERS

At livyvon, we believe a positive shopping experience is built through practical products, clear communication, and accessible assistance.

We aim to maintain a shopping environment where customers can explore available products, review relevant purchasing information, and contact our team when support is needed.

Our ongoing priorities include providing understandable product descriptions, maintaining transparent shopping policies, and offering reasonable assistance with customer inquiries.

We recognize that customer expectations extend beyond the moment an order is placed.

That is why we consider clear ordering information, delivery guidance, and after-sales communication important parts of our online retail service.

DISCOVER YOUR EVERYDAY ROUTINE WITH LIVYVON

Everyday personal care can be shaped by small choices that bring comfort and convenience to your routine.

At livyvon, our purpose is to make discovering skincare and personal care essentials easier while providing customers with a straightforward and informative shopping experience.

Whether you are exploring something new or looking for products to complement your existing routine, we welcome you to browse our collections.

Thank you for visiting livyvon and considering us as part of your everyday personal care journey.