PURCHASE TERMS

Last Updated: October 15, 2026

These Purchase Terms establish the conditions applicable to transactions completed through the livyvon online store.

The website is owned and operated by Hubei Wenlinxuan Network Technology Co., Ltd., conducting business under the brand name livyvon.

By placing an order through our website, you agree to these Purchase Terms together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

We encourage customers to review the relevant purchasing information before confirming an order.

Nothing in these Purchase Terms is intended to exclude or restrict consumer rights that cannot legally be waived.

BUSINESS INFORMATION

Brand Name:

livyvon

Legal Company Name:

Hubei Wenlinxuan Network Technology Co., Ltd.

Registered Business Address:

Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@livyvon.com

Business Telephone:

+86 27 8884 0088

Hubei Wenlinxuan Network Technology Co., Ltd., doing business as livyvon, is the legal entity responsible for operating this website, managing online retail transactions, and coordinating customer assistance associated with purchases made through the store.

1. PURCHASE ELIGIBILITY AND CUSTOMER RESPONSIBILITIES

By completing a purchase through livyvon, you confirm that you have the legal capacity and any necessary authorization to enter into the transaction.

Customers must comply with applicable laws and regulations concerning the purchase, possession, delivery, importation, and use of merchandise.

Products purchased through our website should be used in accordance with their intended purposes and any applicable product instructions.

We may retain relevant business records, including order confirmations, payment information, customer communications, fulfillment details, and after-sales documentation, where reasonably necessary and permitted by law.

The collection and handling of personal information are further explained in our Privacy Policy.

These Purchase Terms do not remove any mandatory consumer protections established by applicable law.

2. PERSONAL INFORMATION AND PRIVACY

Certain personal information may be required to process purchases and provide related online retail services.

Information may be collected when customers:

• Place or update an order.

• Create or manage an account where available.

• Contact our customer support team.

• Request a return or refund.

• Subscribe to authorized communications.

• Use applicable website features.

Depending on the interaction, information may include names, email addresses, telephone numbers, billing details, shipping addresses, purchase records, payment confirmations, and customer service correspondence.

We process relevant information to support order administration, payment verification, delivery coordination, customer assistance, and other legitimate business purposes.

For further details about information collection, use, disclosure, retention, and applicable privacy rights, please consult our Privacy Policy.

3. SUBMITTING AND ACCEPTING ORDERS

When a customer submits an order through the livyvon website, the submission represents an offer to purchase the selected products under the terms displayed during checkout.

Receipt of an automated confirmation email does not necessarily indicate that an order has completed verification, preparation, or dispatch.

Orders may be reviewed before fulfillment.

Where reasonable grounds exist, we may place an order on hold, request clarification, decline fulfillment, or cancel the transaction.

Circumstances may include:

• Product unavailability.

• Unsuccessful payment authorization.

• Inability to verify payment information.

• Incorrect or incomplete customer details.

• Obvious technical or pricing errors.

• Suspected fraudulent or unauthorized transactions.

• Applicable shipping or fulfillment restrictions.

• Transactions prohibited by law.

• Additional verification requirements.

When necessary, we may request information to confirm payment authorization, billing details, delivery information, or other relevant transaction matters.

If a paid order is canceled before shipment, the applicable refund will be issued to the original payment method.

4. PRODUCT INFORMATION AND DESCRIPTION ACCURACY

We make reasonable efforts to describe merchandise accurately and provide customers with information relevant to purchasing decisions.

Product pages may include photographs, specifications, dimensions, materials, colors, features, prices, and other applicable details.

Minor differences between displayed images and delivered products may occur because of:

• Device display characteristics.

• Screen brightness or color settings.

• Photography and lighting conditions.

• Ordinary manufacturing variations.

• Product packaging adjustments.

• Labeling or presentation updates.

• Minor production differences.

Such variations should not materially change the product purchased.

If an item arrives damaged, defective, incorrect, incomplete, or substantially different from its description, please contact:

service@livyvon.com

Include your order number and a description of the concern.

Photographs or videos may be requested where reasonably necessary to review the issue.

Appropriate solutions will be determined under our Return & Refund Policy and applicable consumer protection requirements.

5. PRODUCT PREVIEWS AND FINAL CHECKOUT REVIEW

Our online store may provide product previews, shopping cart summaries, quick-view features, and similar tools intended to simplify shopping.

These features may not display every product detail.

Before completing checkout, customers should review the full product information and confirm their selections.

Important details to verify include:

• Selected merchandise.

• Product variation or specifications.

• Quantity.

• Unit price.

• Order subtotal.

• Available shipping method.

• Delivery address.

• Applicable shipping charges.

• Promotional discounts.

• Taxes or other relevant fees.

Customers should ensure that the order summary reflects their intended purchase before submitting payment.

6. PRICES, DISCOUNTS AND PROMOTIONAL CONDITIONS

livyvon aims to display accurate product prices, promotional offers, and transaction information.

However, occasional errors may occur because of technical issues, incorrect data, or typographical mistakes.

If a material pricing discrepancy is identified before fulfillment, we may contact the customer to explain the issue and determine an appropriate resolution.

Where a transaction cannot reasonably proceed because of an obvious error, we may cancel the affected item or order and refund any applicable payment collected.

Product pricing and promotional offers may change over time.

Discounts may be subject to restrictions involving expiration dates, minimum purchase values, qualifying products, or other stated promotional conditions.

Applicable shipping fees, taxes, discounts, and transaction totals will be presented during checkout as required.

Customers should review the final amount before confirming payment.

7. INVENTORY AVAILABILITY AND UNAVAILABLE PRODUCTS

Merchandise availability depends on current inventory, supplier arrangements, and fulfillment conditions.

Occasionally, an item displayed on our website may become unavailable before an order can be completed or dispatched.

If an ordered product becomes unavailable, our customer support team may explain the available options.

Depending on the circumstances, these may include:

• Offering a suitable replacement product.

• Suggesting comparable merchandise.

• Providing a backorder option where available.

• Refunding the unavailable item.

• Canceling the affected portion of the purchase.

Customers will not be required to accept substitute merchandise without appropriate authorization.

If fulfillment cannot proceed, any applicable payment for the unavailable merchandise will be returned to the original payment method.

8. ORDER VERIFICATION AND PREPARATION TIME

Following successful payment confirmation, livyvon generally begins preparing an order for shipment.

Preparation may include confirming purchase details, reviewing inventory availability, packaging merchandise, and coordinating dispatch.

Standard Processing Period: Up to 5 business days

Business days generally mean Monday through Friday, excluding weekends and public holidays.

Processing may occasionally require additional time during major promotional events, holiday periods, unusual order volumes, inventory adjustments, or unexpected operational disruptions.

The order-processing period does not include transportation time.

Once a parcel has been dispatched and shipment information becomes available, we will send a shipping confirmation email containing the relevant tracking number, tracking link, or other available shipping details.

9. SHIPPING OPTIONS AND DELIVERY CHARGES

For qualifying deliveries within the United States, livyvon provides the following shipping services.

EXPRESS SHIPPING

Shipping Fee: $6.99

Order Eligibility: Qualifying purchases

Estimated Transit Time: 1–2 business days after dispatch

Express Shipping is an optional expedited transportation service available for eligible destinations and orders.

Customers may select this option during checkout when offered.

The estimated transit period does not include order preparation time.

FREE STANDARD SHIPPING

Shipping Fee: FREE

Minimum Qualifying Merchandise Subtotal: $39.00

Estimated Transit Time: 3–5 business days after dispatch

Eligible U.S. orders with a qualifying merchandise subtotal of $39.00 or more receive complimentary standard shipping.

Customers who meet this threshold may still choose Express Shipping for $6.99 when the option is available.

STANDARD SHIPPING

Shipping Fee: $3.99

Qualifying Merchandise Subtotal: $0.00–$38.99

Estimated Transit Time: 3–5 business days after dispatch

Orders below the $39.00 free shipping threshold may use the standard delivery service at a flat rate of $3.99.

The shipping methods available for a specific purchase, together with their applicable fees and estimated transportation periods, are displayed at checkout before payment is completed.

10. DELIVERY ESTIMATES AND TRANSPORTATION CONDITIONS

The overall timeframe for receiving a purchase consists of order preparation followed by shipment transportation.

Order Preparation

Generally up to 5 business days following successful payment confirmation.

Estimated Transit After Dispatch

Express Shipping: 1–2 business days.

Free Standard Shipping: 3–5 business days.

Standard Shipping: 3–5 business days.

The estimated periods above are provided for general guidance and are not guaranteed delivery dates unless expressly stated otherwise.

Actual transportation schedules may be affected by:

• Shipping carrier operations.

• Delivery destinations.

• Adverse weather conditions.

• Public holidays.

• Increased parcel volumes.

• Inventory or fulfillment complications.

• Incomplete or inaccurate addresses.

• Customs or security inspections where applicable.

• Other logistical disruptions.

For more detailed information about delivery arrangements, shipping fees, tracking, and shipment assistance, please review our Shipping Policy.

11. SHIPPING ORIGINS AND FULFILLMENT ARRANGEMENTS

Orders may be prepared and shipped through designated facilities, authorized suppliers, warehousing partners, or independent logistics providers.

The dispatch location for a particular order may depend on:

• Product availability.

• Inventory distribution.

• Merchandise category.

• Destination address.

• Warehouse processing capacity.

• Relevant fulfillment arrangements.

Some purchases may contain merchandise dispatched from different locations.

Not every order is necessarily fulfilled through a warehouse located within the United States.

Where applicable, certain products may be shipped through international fulfillment arrangements.

We aim to provide appropriate shipping information based on the actual fulfillment process for each purchase.

12. SHIPMENT TRACKING AND DELIVERY SUPPORT

After an order has been dispatched, a shipping confirmation email will be sent when tracking information becomes available.

Depending on the carrier, this email may include a tracking number or a link allowing the customer to monitor shipment progress.

Tracking systems may require additional time to display the first transportation update.

If you experience a delivery concern, please contact our support team.

Examples include:

• Tracking information remaining unchanged for an extended period.

• A shipment significantly exceeding its estimated delivery timeframe.

• A package appearing lost during transportation.

• A shipment marked as delivered that cannot be located.

Customer Support Email: service@livyvon.com

Please include your order number and available tracking details.

Our team will review relevant shipping information and coordinate with the transportation provider where appropriate.

A package being transferred to a carrier or marked as delivered does not automatically prevent the review of a reasonable shipping-related concern.

Where a problem is confirmed, we will provide an appropriate resolution according to the circumstances, our published policies, and applicable consumer rights.

13. RETURNS, REFUND ELIGIBILITY AND PROCEDURES

Eligible purchases completed through livyvon are covered by our 180-Day Free Return Policy.

Customers may submit a qualifying return request within 180 calendar days following the delivery date.

Return eligibility depends on the condition of the merchandise and the requirements described in our Return & Refund Policy.

Starting a Return

To request a return, contact:

service@livyvon.com

Please provide your order number, the product concerned, and a brief explanation of the request.

Photographs or videos may be requested where relevant.

After reviewing the information, our team will determine eligibility and provide appropriate return instructions.

Complimentary Return Shipping

Approved returns that qualify under our 180-Day Free Return Policy include complimentary return shipping.

No restocking fee applies to eligible returns.

Customers should obtain return authorization before sending products back.

Please do not send merchandise directly to our registered business address unless specifically instructed.

The designated return facility address will be provided where necessary.

Refund Processing

Approved refunds are issued to the original payment method.

For returns requiring physical shipment, refunds are generally processed within 5–10 business days after the returned merchandise has been received and inspected.

Where a refund is approved without requiring a return, processing generally takes 5–10 business days following approval.

Banks and payment providers may require additional time to post the refunded amount.

For complete conditions, exclusions, return procedures, and refund information, please consult our Return & Refund Policy.

14. REQUESTING AN ORDER CANCELLATION

If you wish to cancel a purchase, please contact our customer support team promptly after placing the order.

Cancellation Email: service@livyvon.com

Include your order number and the email address associated with the transaction.

We will make reasonable efforts to accommodate requests before the order enters processing, packaging, fulfillment, or shipment.

Once order preparation or dispatch activities have begun, cancellation may no longer be possible.

If an order has already shipped, qualifying merchandise may be returned after delivery under our Return & Refund Policy.

When a paid order is successfully canceled, the applicable refund will be returned to the original payment method.

Mandatory cancellation rights provided by applicable law remain unaffected.

15. TAXES, IMPORT DUTIES AND ADDITIONAL CHARGES

Applicable sales taxes and similar transaction charges may vary depending on the customer's location, delivery destination, and relevant legal requirements.

Where required, applicable taxes will be calculated or displayed during checkout.

For purchases involving international transportation or cross-border fulfillment, customs authorities may impose additional charges.

These may include:

• Import duties.

• Customs taxes.

• Brokerage fees.

• Customs processing charges.

• Other applicable import-related expenses.

Unless otherwise stated during checkout or required by applicable law, certain import-related charges may be payable by the recipient.

Customs procedures, tax requirements, and import restrictions can vary by jurisdiction.

Customers should review the final checkout summary and applicable shipping information before completing their purchases.

16. PAYMENT AUTHORIZATION AND AVAILABLE METHODS

The payment methods supported by livyvon are displayed during checkout.

By submitting payment information, customers confirm that they are authorized to use the selected payment method.

Transactions may be processed through independent payment service providers.

These providers may apply their own security procedures, verification requirements, processing arrangements, and relevant service terms.

If payment authorization is unsuccessful or additional verification is required, an order may be temporarily held or delayed.

Applicable product prices, shipping charges, promotional discounts, taxes, and other transaction amounts will be presented before payment confirmation where required.

For payment-related questions, customers may contact service@livyvon.com.

17. TRANSACTION SECURITY AND FRAUD PREVENTION

We aim to maintain reasonable safeguards against fraudulent transactions, unauthorized payment activity, and misuse of our online services.

Certain purchases may be reviewed when unusual or suspicious activity is identified.

Examples include:

• Suspected payment fraud.

• Unauthorized transaction attempts.

• Possible identity misuse.

• Unusual purchasing patterns.

• Inconsistent billing information.

• Transactions potentially violating applicable law.

Where reasonably necessary, we may request additional information to verify the legitimacy of a purchase.

An order may be delayed, placed on hold, refused, or canceled when reasonable grounds indicate fraudulent, unauthorized, unlawful, or materially improper activity.

If a paid order is canceled before shipment following such a review, any applicable refund will be issued to the original payment method.

These measures are intended to protect customers and the integrity of our online store.

18. CHANGES TO THESE PURCHASE TERMS

livyvon may revise these Purchase Terms periodically to reflect relevant changes in business operations, online retail services, or applicable legal requirements.

Updates may relate to:

• Business administration.

• Available merchandise.

• Website functionality.

• Payment processing.

• Shipping arrangements.

• Fulfillment procedures.

• Customer service operations.

• Consumer protection obligations.

• Other legitimate business requirements.

Updated terms will be published on this page.

The date shown under “Last Updated” identifies the most recent revision.

Where required by law, additional notice or consent will be provided before material changes take effect.

Changes to these Purchase Terms will not retroactively remove mandatory rights associated with previously completed transactions where prohibited by applicable law.

19. CUSTOMER SUPPORT AND OFFICIAL BUSINESS DETAILS

If you have questions about these Purchase Terms, product purchases, payment processing, shipping arrangements, returns, refunds, order cancellations, or other transaction-related matters, please contact our team.

Brand Name:

livyvon

Legal Company Name:

Hubei Wenlinxuan Network Technology Co., Ltd.

Registered Business Address:

Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@livyvon.com

Business Contact Telephone:

+86 27 8884 0088

Hubei Wenlinxuan Network Technology Co., Ltd., operating under the brand name livyvon, is the legal business entity responsible for administering this website, managing online retail transactions, and providing customer assistance associated with purchases made through the store.

When contacting us about a specific purchase, please include your order number and the email address used during checkout.

We aim to provide understandable information and reasonable assistance throughout the purchasing and after-sales process.

Thank you for shopping with livyvon.