Contact us
CONTACT LIVYVON
Welcome to livyvon! We appreciate your visit and are here to assist you throughout your shopping experience.
Whether you have a question about our skincare and personal care products, need an update on your purchase, or would like guidance regarding a return or refund, our customer support team is ready to help.
At livyvon, we believe that clear communication, accessible business information, and reliable customer assistance are important parts of a positive online shopping experience.
You can reach us using the contact details below or explore our FAQ and store policies for additional information.
OUR COMPANY & CONTACT DETAILS
We are committed to making our business identity and customer service information easy to find.
Brand Name:
livyvon
Legal Business Name:
Hubei Wenlinxuan Network Technology Co., Ltd.
Registered Business Address:
Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China
Customer Support Email:
Customer Service Telephone:
+86 27 8884 0088
livyvon is owned and operated by Hubei Wenlinxuan Network Technology Co., Ltd.
The company is the legal entity responsible for managing this online store, coordinating its e-commerce operations, and providing customer assistance related to purchases made through the website.
SHIPPING RATES & DELIVERY OPTIONS
We offer several shipping choices for eligible orders delivered within the United States.
The shipping method and applicable charges depend on your order subtotal and the delivery service selected during checkout.
STANDARD SHIPPING | $3.99
Applicable Orders: Merchandise subtotal under $39.00
Shipping Fee: $3.99
Estimated Transit Time: 3–5 business days after shipment
This option provides standard delivery for orders that do not meet the free shipping threshold.
FREE STANDARD SHIPPING | $0.00
Applicable Orders: Merchandise subtotal of $39.00 or above
Shipping Fee: FREE
Estimated Transit Time: 3–5 business days after shipment
Qualifying orders automatically receive complimentary standard shipping when the applicable merchandise subtotal reaches $39.00.
EXPRESS SHIPPING | $6.99
Availability: Eligible orders and delivery destinations
Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after shipment
For customers who prefer a faster transportation service, Express Shipping may be selected during checkout when available.
DELIVERY GUIDELINES
All estimated transit times begin once an order has been dispatched and handed over for transportation.
The time required to review, prepare, and process an order is separate from the shipping transit estimates listed above.
Please keep the following information in mind:
-
Delivery estimates are provided in business days.
-
Shipping availability may depend on the destination.
-
Public holidays, weather conditions, carrier disruptions, or other transportation circumstances may affect delivery schedules.
-
The applicable shipping service and final shipping fee will be displayed at checkout before the order is submitted.
-
Tracking information will be provided when available after shipment.
For more detailed information regarding order processing, fulfillment arrangements, shipment tracking, and delivery concerns, please refer to our Shipping Policy.
HOW WE CAN ASSIST YOU
Our customer care team provides guidance on a variety of shopping and order-related matters.
We welcome inquiries about:
-
Skincare and personal care product information
-
Product descriptions, features, and availability
-
Placing orders through our website
-
Checkout and payment-related questions
-
Order confirmation and processing updates
-
Shipping methods and delivery estimates
-
Package tracking and shipment status
-
Delayed, missing, or damaged deliveries
-
Return requests and exchange inquiries
-
Refund procedures and transaction concerns
-
General questions about our online store
CONTACT CUSTOMER SUPPORT
Email: service@livyvon.com
Telephone: +86 27 8884 0088
For assistance with an existing order, please provide your order number along with the email address used when placing your purchase.
A brief description of your concern will help our team understand your request. Photographs or other relevant supporting details may also be requested when necessary.
We make reasonable efforts to review incoming customer inquiries and provide clear, practical assistance.
RETURN REQUESTS & REFUND QUESTIONS
We understand that circumstances may arise in which customers need assistance after receiving an order.
If your purchase arrives damaged, contains an incorrect item, appears defective, or does not meet the applicable product description, please contact our customer support team.
Our team will review the information provided and explain the appropriate next steps in accordance with our Return & Refund Policy.
For customers requesting a return, the following general procedure applies:
-
Contact service@livyvon.com with your order number and return inquiry.
-
Identify the product concerned and briefly explain your reason for requesting a return.
-
Provide photographs or supporting information when relevant.
-
Allow our team to review the request against the applicable return conditions.
-
If the return is approved, follow the return instructions and shipping details supplied by customer support.
Important: Please do not mail returned products directly to our registered company address unless our customer service team specifically instructs you to do so.
An authorized return location and the corresponding return instructions will be provided when applicable.
Return eligibility, return shipping responsibilities, applicable time limits, and refund processing procedures are explained in our Return & Refund Policy.
We recommend reviewing that policy before submitting a return request.
HELP WITH DELAYED OR MISSING DELIVERIES
If you experience an unexpected shipping issue, we encourage you to contact us so we can review the available delivery information.
Situations that may require assistance include:
-
Tracking information that has not changed for an extended period
-
Shipments that exceed their expected delivery timeframe
-
Packages that appear to be missing during transportation
-
Orders marked as delivered that cannot be located
-
Packages received with visible shipping damage
For delivery-related assistance, email:
Please include your order number, any available tracking reference, and a brief explanation of the situation.
Our team will examine relevant shipping records, review available carrier information, and help determine an appropriate next step.
We do not automatically dismiss delivery inquiries solely because a carrier tracking system reports that a package has been delivered.
Each concern will be reviewed based on the relevant circumstances and available supporting information.
BUSINESS OPERATIONS & ACCOUNTABILITY
Hubei Wenlinxuan Network Technology Co., Ltd., operating under the brand name livyvon, is responsible for the administration and management of this online shopping website.
As the operating business entity, the company coordinates activities relating to:
-
Website and online retail administration
-
Product information management
-
Customer purchase communications
-
Order processing coordination
-
Shipping and fulfillment arrangements
-
Customer inquiries and after-sales assistance
-
Applicable return and refund procedures
We believe customers should have access to clear information identifying the business responsible for their shopping experience.
Our registered business details and customer contact information are made available to support transparency and help customers know where to direct their questions.
We also aim to ensure that important purchasing conditions, shipping information, and after-sales procedures remain clearly communicated across our website.
ADDITIONAL SHOPPING INFORMATION
Before completing a purchase, we encourage customers to explore the information available through our website.
The following pages contain additional details regarding our services and purchasing conditions:
Shipping Policy
Information about shipping charges, order preparation, estimated transit periods, tracking, and delivery arrangements.
Return & Refund Policy
Guidance regarding return qualifications, submission procedures, applicable costs, and refund handling.
Privacy Policy
Information about how personal information is collected, used, and managed in connection with our website.
Terms of Service
The general terms governing access to our website and purchases made through our online store.
Frequently Asked Questions
Answers to common questions about products, orders, shipping, and customer service.
These resources are intended to help customers understand the applicable shopping arrangements before and after placing an order.
THANK YOU FOR CONNECTING WITH LIVYVON
At livyvon, we believe that everyday personal care should be accompanied by a shopping experience that feels simple, informative, and convenient.
From discovering skincare essentials to receiving assistance with your order, we aim to provide clear information and approachable customer support.
Your questions and feedback are important to us, and we welcome the opportunity to assist with your shopping needs.
Thank you for choosing livyvon. We appreciate your interest in our collections and look forward to serving you.