PRIVACY POLICY

Last Updated: October 15, 2026

This Privacy Policy outlines the practices followed by Hubei Wenlinxuan Network Technology Co., Ltd., conducting business under the name livyvon (“livyvon,” “we,” “us,” or “our”), regarding the collection, use, disclosure, storage, and protection of personal information.

We recognize that privacy is an important part of your online shopping experience. Our aim is to provide understandable information about how personal data may be handled when you interact with our website and related services.

This Privacy Policy applies to activities involving our online store, including browsing available products, placing orders, using customer accounts where supported, communicating with our support team, receiving authorized communications, and accessing other website features.

These activities are collectively referred to throughout this document as the “Services.”

Where applicable privacy laws require consent, we will seek the appropriate authorization before carrying out the relevant processing activities.

BUSINESS OWNERSHIP & PRIVACY CONTACT

The following business information identifies the company responsible for operating the livyvon online store.

Brand Name:

livyvon

Legal Company Name:

Hubei Wenlinxuan Network Technology Co., Ltd.

Registered Business Address:

Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Service & Privacy Email:

service@livyvon.com

Business Contact Number:

+86 27 8884 0088

Hubei Wenlinxuan Network Technology Co., Ltd., doing business as livyvon, is the legal entity operating this website and overseeing the personal information processing activities described in this policy to the extent that it determines their purposes and methods.

Customers may use the contact information above to inquire about personal information, privacy-related concerns, or applicable data protection rights.

1. PERSONAL INFORMATION WE MAY COLLECT

The information we collect depends on the way you interact with our online store.

Personal information may be obtained directly from customers, generated during website interactions, or received from authorized providers assisting with our operations.

Information You Provide

When placing an order, creating an account where available, or communicating with our customer service team, you may provide information such as:

• Full name

• Email address

• Telephone number

• Billing and shipping addresses

• Account information and preferences

• Selected products and purchase details

• Shopping cart contents

• Order history

• Customer support correspondence

• Product reviews and feedback

• Responses to optional surveys

• Other information voluntarily submitted

We use this information to process purchases, coordinate shipping arrangements, maintain customer records, and provide assistance when requested.

Payment and Transaction Details

Payments may be handled through independent payment service providers.

Depending on the services involved, we may receive transaction confirmations, billing status, payment references, and limited payment-related information.

Complete card information may be processed directly by payment providers rather than stored by livyvon.

Order-related records may include:

• Purchased products and quantities

• Purchase totals and applicable fees

• Payment confirmation status

• Selected delivery methods

• Shipping destinations

• Shipment tracking details

• Returns and refund records

• Customer communications concerning transactions

These records support the administration of purchases and related customer service activities.

Information About Delivery Recipients

When a customer purchases an item for delivery to another person, we may receive that recipient's name, delivery address, contact telephone number, and other information necessary to complete the shipment.

Customers should ensure that they are authorized or otherwise have an appropriate basis to provide another individual's personal information.

Information Collected During Website Visits

Our website and associated technologies may automatically collect technical or usage-related information.

This may include:

• Internet Protocol addresses

• Device and browser characteristics

• Operating system details

• Device identifiers

• Website referral sources

• Pages visited

• Website interactions

• Approximate location information

• Access dates and times

• Website functionality and performance information

Such information may be gathered through server logs, cookies, analytics systems, pixels, and similar technologies.

2. COOKIES AND DIGITAL TRACKING TECHNOLOGIES

livyvon may use cookies and related technologies to support website functionality, improve navigation, maintain customer preferences, and evaluate the operation of our online store.

Depending on the features and services enabled, these technologies may fall into the following categories.

Essential Website Cookies

These technologies support functions necessary for operating our store, including:

• Shopping cart functionality

• Checkout sessions

• Website security

• Account authentication where supported

• Basic website navigation

Some essential cookies may be required for the website to operate properly.

Analytics and Performance Cookies

These tools may help us evaluate website usage, monitor technical performance, and understand how visitors interact with various pages.

Information collected may be used to identify errors, improve usability, and assess website performance.

Preference and Functionality Cookies

Certain cookies may remember customer selections, such as language, currency, region, or other website preferences.

These technologies are intended to make subsequent visits more convenient.

Advertising and Measurement Technologies

Where enabled and permitted under applicable law, advertising technologies may support campaign measurement, promotional relevance, and analysis of advertising performance.

Such technologies may operate subject to applicable consent requirements and privacy choices.

Customers may manage some cookie preferences through browser controls, device settings, or website privacy preference mechanisms where available.

Restricting certain technologies may affect website functionality.

3. ANALYTICS, MARKETING MEASUREMENT & ADVERTISING

To evaluate website performance and better understand customer interactions, livyvon may use services provided by analytics companies, advertising platforms, and technology partners.

Depending on the systems implemented, these providers may process information obtained through cookies, tracking pixels, and related technologies.

Potential purposes include:

• Measuring website visits and traffic sources

• Evaluating navigation patterns

• Understanding product page interactions

• Identifying technical performance issues

• Assessing promotional campaign results

• Improving website presentation

• Understanding customer interest in available products

Certain advertising partners may process information according to their own privacy policies and applicable contractual obligations.

Where privacy legislation requires consent or gives individuals the right to opt out of particular advertising-related uses, we will honor the applicable requirements.

4. INFORMATION RECEIVED FROM EXTERNAL PROVIDERS

Some information necessary to operate our online store may be received through organizations providing technical, commercial, or logistical services.

These organizations may include:

• E-commerce platform providers

• Payment processors

• Shipping carriers

• Warehouse and fulfillment partners

• Security and fraud prevention services

• Hosting infrastructure providers

• Customer service systems

• Website analytics services

• Advertising and promotional platforms

• Email delivery providers

• Mobile messaging services

The information received depends on the nature of the services performed and the permissions associated with the relevant interaction.

For example, logistics partners may provide shipment updates, while payment providers may provide transaction verification information.

If you communicate with us through an external social media platform or similar service, information may also be received in connection with that communication.

We handle such information according to applicable privacy requirements.

5. REASONS WE PROCESS PERSONAL INFORMATION

livyvon uses personal information for purposes connected with providing online retail services, maintaining business operations, complying with legal requirements, and supporting appropriate customer communications.

Order Administration

Information may be processed to:

• Receive and verify orders

• Confirm transactions

• Arrange payment processing

• Prepare purchased merchandise

• Coordinate fulfillment

• Organize shipping and delivery

• Provide order status updates

• Maintain purchase records

Customer Assistance

We may use relevant information to:

• Respond to product questions

• Investigate order concerns

• Address shipment problems

• Review return requests

• Administer refunds

• Resolve customer complaints

• Provide general shopping assistance

Security and Fraud Prevention

Certain information may be processed to identify suspicious transactions, reduce fraudulent activity, protect account security, and maintain the integrity of our website.

Website Improvement

Technical and usage information may help us improve page functionality, evaluate customer interactions, and identify opportunities to improve the shopping experience.

Marketing and Customer Communications

Where permitted, information may be used to administer promotions, distribute authorized marketing communications, and measure promotional effectiveness.

Legal and Operational Requirements

We may process information as reasonably necessary to maintain business records, comply with accounting or tax obligations, respond to lawful requests, or manage disputes.

Where required by applicable law, processing will rely on an appropriate legal basis, such as performance of a contract, legal obligations, legitimate interests, or consent.

6. EMAIL SUBSCRIPTIONS AND PROMOTIONAL MESSAGES

Customers who voluntarily subscribe to marketing communications, or otherwise provide legally sufficient authorization, may receive promotional emails from livyvon.

These communications may relate to:

• Newly available products

• Updates to product collections

• Special promotional campaigns

• Store announcements

• Seasonal shopping events

• Eligible discounts

• Product recommendations

You may withdraw from promotional email subscriptions by selecting the unsubscribe option included in the relevant message.

You may also request assistance by contacting:

service@livyvon.com

Opting out of promotional communications does not prevent us from sending necessary messages associated with an existing purchase or customer service request.

These may include order confirmations, payment notifications, shipping information, return updates, and refund-related communications.

7. TEXT MESSAGES AND MOBILE COMMUNICATIONS

Where mobile messaging functionality is available, livyvon may use SMS or comparable messaging services for authorized customer communications.

Depending on the services enabled, these messages may concern:

• Order confirmations

• Delivery notifications

• Shipping updates

• Customer service communications

• Authorized promotional offers

• Checkout reminders where legally permitted

Marketing-related mobile messages will be subject to applicable consent and opt-out requirements.

Your mobile carrier may impose messaging or data charges under your service plan.

Where supported, customers can discontinue promotional text messages by following the opt-out instructions contained in the message, such as replying STOP.

Necessary transaction-related communications may continue where permitted by law.

8. DISCLOSURE OF PERSONAL INFORMATION

We may provide relevant personal information to authorized third parties when reasonably necessary to operate our Services, complete customer purchases, or satisfy applicable legal obligations.

Business and Technology Service Providers

Information may be shared with providers supporting:

• Website hosting and maintenance

• Online store administration

• Payment processing

• Order fulfillment

• Shipping and transportation

• Inventory coordination

• Customer support operations

• Fraud prevention

• Security monitoring

• Website analytics

• Advertising measurement

• Email and SMS communications

• Data storage and technology infrastructure

These providers may receive information appropriate to the services they perform.

We expect relevant providers to handle information in accordance with applicable legal obligations and contractual requirements.

Advertising and Analytics Partners

Where permitted, certain technical, usage, or customer interaction information may be disclosed to advertising or analytics partners.

Such disclosures are subject to applicable privacy requirements, including relevant consent or opt-out rights.

Compliance with Legal Requirements

We may disclose information where legally required or reasonably necessary to:

• Respond to lawful government requests

• Comply with court orders or legal proceedings

• Investigate suspected fraud

• Protect website security

• Address legal claims

• Enforce applicable business terms

• Protect legitimate rights and safety interests

Business Transfers

If our business becomes involved in a merger, acquisition, restructuring, asset transfer, or similar commercial transaction, certain information may be transferred as part of the process.

Relevant safeguards and notices will be provided where required by law.

9. USE OF AGGREGATED OR DE-IDENTIFIED INFORMATION

We may use information that has been aggregated or appropriately de-identified to understand business performance and improve our services.

Such information may support:

• Statistical analysis

• Product interest research

• Shopping trend evaluation

• Website improvement planning

• Operational performance measurement

• Customer experience analysis

• General business development

Where information has been properly de-identified, reasonable measures will be taken to maintain that status in accordance with applicable legal requirements.

We will not attempt to identify individuals from de-identified information except where permitted by applicable law.

10. YOUR PERSONAL INFORMATION RIGHTS

Depending on your place of residence and the privacy laws that apply to our activities, you may be entitled to exercise certain rights concerning personal information.

These rights may include:

• Accessing eligible personal information

• Requesting corrections to inaccurate records

• Requesting deletion of qualifying information

• Restricting certain processing activities

• Objecting to particular data uses

• Requesting data portability where applicable

• Withdrawing consent when processing depends on consent

• Obtaining information concerning relevant disclosures

• Opting out of certain advertising-related processing

Not all rights apply in every jurisdiction, and some requests may be subject to lawful limitations or exceptions.

Submitting a Privacy Request

Please email:

service@livyvon.com

Describe the type of request you wish to make and provide sufficient information for us to identify the relevant records.

Where reasonably necessary, we may request additional details to verify your identity and protect your information against unauthorized disclosure.

Certain records may need to be retained for legitimate legal or business reasons, including tax reporting, financial documentation, fraud prevention, or dispute resolution.

11. ADDITIONAL PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS

Individuals residing in California may have additional privacy protections under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where those laws apply to our business.

Depending on applicable requirements and eligibility, California residents may have rights to:

• Learn which categories of personal information are collected

• Understand the purposes for collecting personal information

• Obtain information about categories of data sources

• Learn about certain disclosures of information

• Request access to eligible personal information

• Request correction of inaccurate records

• Request deletion of qualifying information

• Opt out of certain sales or sharing of personal information

• Limit certain uses of sensitive personal information where applicable

We will not unlawfully discriminate against customers for exercising privacy rights provided under applicable law.

California Privacy Requests

Email: service@livyvon.com

Suggested Subject: California Privacy Rights Request

Please explain your request and provide information sufficient for any reasonably necessary verification.

Where required, we will provide applicable privacy notices, request procedures, and opt-out mechanisms.

The availability and scope of these rights depend on the relevant legal requirements.

12. CHILDREN'S PERSONAL INFORMATION

The livyvon website is intended for general online shopping and is not specifically designed for children under the age of 13.

We do not knowingly solicit or collect personal information directly from children under 13 in violation of applicable privacy laws.

If we learn that personal information relating to a child has been collected improperly, we will take appropriate action in accordance with applicable legal requirements.

A parent or legal guardian who believes that a child has provided personal information through our website may contact:

service@livyvon.com

We will review the concern and take appropriate steps where required.

13. SAFEGUARDING PERSONAL INFORMATION

We recognize the importance of protecting information entrusted to our online store.

livyvon seeks to maintain reasonable administrative, technical, and organizational measures intended to reduce risks involving unauthorized access, improper disclosure, misuse, loss, or alteration of personal information.

Depending on the relevant systems, these measures may involve:

• Appropriate access restrictions

• Transaction-related security controls

• Website security monitoring

• Authorized technology providers

• Payment service security measures

• Internal information-handling procedures

Although reasonable precautions may be used, no digital service, transmission method, or storage system can guarantee complete protection against every possible security incident.

We encourage customers to safeguard account credentials, use secure devices, and avoid sharing sensitive login information.

If you suspect unauthorized activity connected with our website, please contact our support team.

14. EXTERNAL WEBSITES AND THIRD-PARTY SERVICES

Our online store may contain links or integrations directing customers to websites and services operated independently from livyvon.

Examples may include payment platforms, delivery tracking websites, social media services, or other external resources.

These providers may maintain their own privacy policies and information-processing practices.

We do not control the privacy procedures, website content, or security practices of independent third-party services.

Customers are encouraged to review the applicable privacy notices before sharing personal information with external organizations.

15. INTERNATIONAL INFORMATION PROCESSING

livyvon operates an online retail business that may use service providers, technical infrastructure, payment systems, and logistics partners in different countries.

As a result, personal information may be transferred to, accessed from, stored in, or processed in jurisdictions outside your country of residence.

Privacy and data protection requirements can vary between locations.

Where applicable law requires specific safeguards for international transfers, we will use appropriate legal arrangements or other permitted protective measures.

Authorized service providers may process information in jurisdictions where they maintain relevant operations, subject to their contractual and legal obligations.

16. RETENTION OF PERSONAL INFORMATION

We retain personal information for periods reasonably necessary to fulfill the purposes described in this Privacy Policy and satisfy applicable business or legal requirements.

The appropriate retention period may vary according to the category of information and the circumstances in which it was collected.

Factors influencing retention may include:

• Completion of customer purchases

• Order fulfillment documentation

• Transaction and payment records

• Return and refund processing

• Customer service history

• Legal and regulatory obligations

• Accounting and taxation requirements

• Fraud prevention

• Security investigations

• Dispute resolution

• Enforcement of applicable contractual terms

When information is no longer reasonably required, we may delete, anonymize, de-identify, or otherwise dispose of it using appropriate procedures and in accordance with applicable legal requirements.

17. MANAGING MARKETING AND COMMUNICATION PREFERENCES

Customers may be able to control certain communications received from livyvon.

Promotional Emails

To stop receiving marketing emails, use the unsubscribe link included in the relevant message.

Promotional Text Messages

Where applicable, follow the SMS opt-out instructions provided with the communication.

Direct Assistance

You may also contact our support team to request assistance with communication preferences.

Email: service@livyvon.com

Please note that withdrawing from marketing communications does not necessarily stop messages required to administer an existing order or respond to a customer inquiry.

Necessary communications may include:

• Purchase confirmations

• Payment status notifications

• Order preparation updates

• Shipping and tracking information

• Return instructions

• Refund notifications

• Security-related messages

• Customer support responses

18. REVISIONS TO THIS PRIVACY POLICY

We may revise this Privacy Policy periodically to reflect changes to our online operations, website functionality, service providers, information-processing practices, or applicable legal requirements.

When changes are made, the revised policy will be published on this page.

The date displayed under “Last Updated” indicates when the current version was most recently revised.

If applicable law requires additional notification or consent for significant changes, we will take the corresponding steps.

We encourage customers to review this page from time to time to remain informed about our privacy practices.

19. PRIVACY QUESTIONS AND COMPLAINTS

If you have concerns about how your personal information is collected, used, stored, disclosed, or protected, our team can assist with privacy-related inquiries.

You may also contact us to request information about the privacy rights potentially available to you.

Privacy Contact Email:

service@livyvon.com

Customer Service Telephone:

+86 27 8884 0088

We will review privacy-related communications and respond in accordance with applicable legal requirements.

Depending on your jurisdiction, you may also have the right to submit a complaint to an appropriate regulatory or data protection authority.

We encourage customers to contact us when clarification or assistance is needed.

20. DATA RESPONSIBILITY & OFFICIAL COMPANY DETAILS

For transparency, the following information identifies the organization responsible for the livyvon website and its relevant personal information processing activities.

Store Brand:

livyvon

Legal Operating Company:

Hubei Wenlinxuan Network Technology Co., Ltd.

Registered Business Address:

Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Privacy & Customer Support Email:

service@livyvon.com

Business Telephone:

+86 27 8884 0088

Hubei Wenlinxuan Network Technology Co., Ltd., trading as livyvon, operates the livyvon online store and is responsible for the personal information processing activities described in this Privacy Policy where it acts as the relevant data controller or business under applicable privacy law.

The company administers the website and coordinates customer-related activities connected with online purchases, customer service, and the operation of its retail services.

We aim to provide clear information about personal data practices and maintain accessible channels through which customers can submit questions or exercise applicable privacy rights.

Thank you for visiting livyvon and reviewing our Privacy Policy.