TERMS OF SERVICE

Last Updated: October 15, 2026

INTRODUCTION & ACCEPTANCE OF TERMS

Welcome to livyvon.

This website, including its online storefront and associated shopping services, is owned and operated by Hubei Wenlinxuan Network Technology Co., Ltd., conducting business under the brand name livyvon.

Throughout these Terms of Service (“Terms”), the expressions “livyvon,” “we,” “our,” and “us” refer to Hubei Wenlinxuan Network Technology Co., Ltd. in its capacity as the operator of this website and its related e-commerce activities.

These Terms establish the conditions governing access to our website, browsing of products, placement of orders, and use of available online shopping features.

By accessing the website, using its services, creating an account where supported, or submitting a purchase, you acknowledge and agree to these Terms together with the relevant policies published on our website.

If you do not agree to these conditions, you should discontinue use of the website and refrain from placing orders through it.

We may update these Terms periodically to reflect changes in our business activities, available products, website functionality, service arrangements, or applicable legal requirements.

Any revised Terms will be published on this page.

Our online store is supported by the Shopify e-commerce platform, which provides technology used to display merchandise and facilitate online purchasing.

BUSINESS INFORMATION

For customer transparency, the following details identify the company responsible for operating the livyvon online store.

Brand Name:

livyvon

Legal Company Name:

Hubei Wenlinxuan Network Technology Co., Ltd.

Registered Business Address:

Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@livyvon.com

Business Telephone:

+86 27 8884 0088

Hubei Wenlinxuan Network Technology Co., Ltd., doing business as livyvon, is the legal entity responsible for operating this website, administering its online retail services, and coordinating customer support associated with purchases made through the store.

SECTION 1 – USER ELIGIBILITY & ACCEPTABLE CONDUCT

By accessing or purchasing through our website, you confirm that you have the legal capacity or necessary authorization to engage in online transactions under the laws applicable to your location.

If a minor accesses the website under the supervision of a parent or legal guardian, the supervising adult is responsible for ensuring that such use complies with applicable laws and these Terms.

Customers and website visitors must use our services in a lawful and responsible manner.

The website must not be used for activities involving:

• Fraudulent or deceptive transactions.

• Unauthorized access to accounts or systems.

• Unlawful collection or misuse of information.

• Distribution of malicious software.

• Attempts to compromise website security.

• Infringement of intellectual property rights.

• Harassment, abuse, or other unlawful conduct.

• Activities that materially interfere with normal website operations.

You must not upload, distribute, or transmit viruses, harmful programs, or code intended to disrupt or damage our services.

Where reasonably justified, we may restrict, suspend, or terminate access to website services in response to serious misuse, security threats, or material violations of these Terms.

Such actions will be taken in accordance with applicable legal requirements.

SECTION 2 – GENERAL CONDITIONS OF WEBSITE USE

We aim to make our online services available in a reliable and secure manner.

However, access to certain website features or transactions may be restricted when legitimate legal, technical, security, or operational circumstances require it.

Examples may include:

• Suspected payment fraud.

• Unauthorized account activity.

• Website security incidents.

• Abuse of purchasing features.

• Violations of applicable laws.

• Material noncompliance with these Terms.

• Other reasonable operational concerns.

Information transmitted through our website may pass through multiple networks and undergo technical modifications necessary to support secure transmission or compatibility between systems.

Payment-related information is handled through applicable security arrangements, including safeguards used by authorized payment service providers.

Except where expressly authorized in writing or permitted under applicable law, customers may not reproduce, redistribute, commercially exploit, resell, or otherwise misuse substantial portions of our website content or services.

The headings used in these Terms are intended to improve navigation and readability. They do not independently change the meaning of the provisions.

SECTION 3 – PRODUCT INFORMATION & WEBSITE ACCURACY

livyvon makes reasonable efforts to provide accurate and understandable information about its products, prices, available services, and shopping policies.

Despite these efforts, occasional errors or omissions may appear on the website.

Such issues may include:

• Typographical or formatting mistakes.

• Incorrect product specifications.

• Inaccurate product descriptions.

• Pricing or promotional errors.

• Outdated inventory information.

• Technical display issues.

• Missing or incomplete details.

Customers are encouraged to review relevant product descriptions and checkout information before submitting their orders.

We may correct, update, or remove inaccurate content when reasonably necessary.

If an error materially affects a purchase, we may contact the customer to explain the issue and discuss an appropriate resolution.

Nothing in this section is intended to remove or limit consumer rights that cannot lawfully be excluded.

SECTION 4 – PRODUCT PRICING, AVAILABILITY & SERVICE UPDATES

The products and services presented through livyvon may change over time.

We may introduce new merchandise, update product descriptions, revise promotional offers, adjust prices, or discontinue certain products when appropriate.

Changes may involve:

• Product collections.

• Available product variations.

• Retail prices.

• Promotional discounts.

• Product availability.

• Website functionality.

• Customer service features.

• Technical integrations.

Unless otherwise required by applicable law, the purchase price applicable to an accepted order is generally the price presented when the order was submitted, subject to the appropriate resolution of obvious technical or pricing errors.

We reserve the ability to update our product catalog and website services for legitimate business or operational reasons.

Such changes will not automatically eliminate rights or obligations arising from previously accepted purchases.

Existing transactions remain subject to their applicable terms and legal protections.

SECTION 5 – PRODUCT DISPLAY, INVENTORY & PURCHASE RESTRICTIONS

Some products may be available exclusively through our online store or offered in limited quantities.

We aim to present merchandise using relevant product photographs, descriptions, specifications, materials, features, sizes, colors, and other applicable information.

However, the appearance of a product may differ slightly from its online presentation because of:

• Device display settings.

• Screen color calibration.

• Photography and lighting conditions.

• Packaging updates.

• Normal production variations.

• Differences in product batches where applicable.

We cannot guarantee that every digital display reproduces product colors and visual details identically.

Where legally permitted and supported by reasonable business considerations, we may limit certain purchases based on inventory availability, delivery regions, order quantities, suspected fraudulent activity, or other legitimate operational factors.

We may also restrict unusually large purchases or transactions reasonably believed to involve unauthorized commercial resale.

Product offerings may be changed or withdrawn when necessary.

Promotions and offers are not valid where prohibited by applicable law.

Returns, exchanges, refunds, and product-related concerns are addressed in our Return & Refund Policy, subject to applicable consumer protection requirements.

SECTION 6 – ORDER REVIEW, ACCEPTANCE & CUSTOMER INFORMATION

Orders placed through livyvon may be subject to verification before fulfillment.

We may review, place on hold, decline, limit, or cancel a transaction where legitimate circumstances justify such action.

Examples include:

• Suspected fraudulent purchases.

• Unauthorized payment activity.

• Incorrect or incomplete billing information.

• Invalid shipping details.

• Obvious technical or pricing mistakes.

• Product unavailability.

• Security-related concerns.

• Suspected unauthorized resale.

• Other reasonable legal or operational considerations.

Where necessary, purchase limits may be applied based on factors such as the customer account, household, shipping destination, billing address, payment method, or individual transaction.

If an order requires clarification, modification, or cancellation, we may attempt to contact the customer using the information supplied during checkout.

Customer Information Responsibilities

Customers should provide complete and accurate information when placing an order.

This may include:

• Full name.

• Email address.

• Contact telephone number.

• Billing details.

• Delivery address.

• Payment information.

• Other details reasonably required to complete the purchase.

Customers should review all submitted information carefully before confirming payment.

If you discover an error, please contact our customer service team as soon as possible.

SECTION 7 – SHIPPING SERVICES, FEES & DELIVERY ESTIMATES

livyvon provides several shipping options for eligible purchases delivered within the United States.

The applicable service depends on the qualifying merchandise subtotal, delivery destination, and shipping method selected during checkout.

EXPRESS SHIPPING

Shipping Fee: $6.99

Eligible Orders: Qualifying purchases

Estimated Transit Time: 1–2 business days after dispatch

Express Shipping is an optional expedited transportation service.

Customers may select this delivery method where it is available, even if their order qualifies for free standard shipping.

FREE STANDARD SHIPPING

Shipping Fee: FREE

Minimum Merchandise Subtotal: $39.00

Estimated Transit Time: 3–5 business days after dispatch

Eligible U.S. purchases with a merchandise subtotal of $39.00 or more qualify for complimentary standard shipping.

Customers who meet this threshold may alternatively select Express Shipping for $6.99 where available.

STANDARD SHIPPING

Shipping Fee: $3.99

Qualifying Merchandise Subtotal: $0.00–$38.99

Estimated Transit Time: 3–5 business days after dispatch

Orders with a qualifying merchandise subtotal below $39.00 are subject to the $3.99 standard shipping charge when this delivery method is selected.

ORDER PROCESSING AND SHIPPING TIME

After payment confirmation, orders are generally verified, prepared, and packaged within up to 5 business days.

This preparation period is separate from shipping transit time.

Estimated delivery transit begins only after an order has been dispatched.

Transportation estimates may vary because of delivery destinations, carrier operations, adverse weather, public holidays, and other logistical circumstances.

The applicable shipping methods and final delivery charges are displayed during checkout before payment is completed.

For detailed information about shipping origins, tracking procedures, delayed packages, and delivery-related assistance, please review our Shipping Policy.

SECTION 8 – THIRD-PARTY FEATURES & SERVICE PROVIDERS

Our website may use software applications, external integrations, payment systems, or other tools supplied by independent service providers.

These services may operate under their own contractual terms and privacy policies.

Certain website functions may rely on technology or infrastructure that is not directly owned or managed by livyvon.

The availability and performance of these features may depend on the relevant service providers.

Customers using third-party services should review any applicable terms, conditions, and privacy information.

To the extent permitted by law, livyvon is not responsible for independent actions, omissions, or technical systems of external providers outside our reasonable control.

However, this provision does not remove responsibilities that we are legally required to retain, including applicable obligations relating to customer purchases.

SECTION 9 – LINKS TO OTHER WEBSITES

The livyvon website may contain links to resources, platforms, or services operated by independent third parties.

These external websites may include payment services, logistics tracking systems, social media platforms, informational resources, or other independently operated websites.

Such websites are not necessarily owned, operated, or controlled by Hubei Wenlinxuan Network Technology Co., Ltd.

We do not routinely monitor or guarantee the accuracy, reliability, security, products, or practices of independent external websites.

The presence of a link does not automatically indicate that livyvon endorses, sponsors, or guarantees the external provider.

Transactions completed directly with third-party websites are generally governed by the terms and policies established by those businesses.

Customers are encouraged to review relevant privacy policies, purchase conditions, shipping information, and refund procedures before using an external service.

Nothing in this section excludes legal obligations or liabilities that cannot lawfully be excluded.

SECTION 10 – RETURNS, REFUNDS, EXCHANGES & CANCELLATIONS

livyvon provides a 180-Day Free Return Policy for eligible purchases, subject to the requirements described in our Return & Refund Policy.

RETURN ELIGIBILITY

Qualifying merchandise may be submitted for return within 180 calendar days following delivery.

Products must satisfy the applicable return conditions.

For skincare, personal care, and hygiene-sensitive merchandise, additional product-specific restrictions may apply, particularly where items have been opened, substantially used, or otherwise rendered unsuitable for a standard preference-based return.

These restrictions do not remove applicable statutory rights involving defective or misdescribed products.

FREE RETURN SHIPPING

Approved eligible returns include complimentary return shipping.

No restocking fee applies to qualifying returns.

Customers should contact our support team before mailing any merchandise back.

Return Support Email: service@livyvon.com

Please provide your order number, the relevant product details, and the reason for requesting a return.

Where a return is approved, our team will provide authorization and the appropriate return shipping instructions.

The designated return receiving address may differ from our registered business address.

Please do not send returned merchandise directly to our registered company address unless expressly instructed.

REFUND PROCESSING

Approved refunds are issued to the original payment method used for the purchase.

When a physical return is required, refunds are generally processed within 5–10 business days after the merchandise has been received and inspected.

If a refund is approved without requiring a physical return, processing generally takes 5–10 business days after approval.

Financial institutions or payment providers may require additional time to reflect the credit.

ORDER CHANGES AND CANCELLATIONS

Customers wishing to modify or cancel a purchase should contact us promptly.

We will make reasonable efforts to accommodate eligible requests before the order enters processing, packaging, fulfillment, or shipment.

Once those activities have begun, modification or cancellation may no longer be possible.

Where an order has already been dispatched, qualifying merchandise may be returned after delivery in accordance with our Return & Refund Policy.

For full details about return eligibility, exchanges, original shipping fee refunds, damaged merchandise, and refund procedures, please consult our Return & Refund Policy.

Nothing in this section limits non-waivable rights provided by applicable law.

SECTION 11 – REVISIONS TO OUR TERMS OF SERVICE

We may modify these Terms from time to time when reasonably necessary to reflect changes to our business, services, or applicable legal requirements.

Revisions may result from:

• Updates to business operations.

• Changes in available merchandise.

• Website functionality improvements.

• New legal or regulatory obligations.

• Security-related developments.

• Changes to third-party integrations.

• Other legitimate operational requirements.

When the Terms are revised, the updated version will be published on this page.

The “Last Updated” date indicates the most recent revision.

Where applicable law requires additional notice or consent before material changes become effective, we will take the appropriate steps.

Continued use of our website after updated Terms become effective may constitute acceptance of the revised provisions to the extent permitted by applicable law.

Revisions will not retroactively eliminate consumer rights associated with previously completed transactions where prohibited by law.

CONTACT INFORMATION

If you have questions regarding these Terms of Service, purchases, payments, shipping, returns, refunds, cancellations, or general website operations, please contact us using the information below.

Brand Name:

livyvon

Legal Company Name:

Hubei Wenlinxuan Network Technology Co., Ltd.

Registered Business Address:

Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@livyvon.com

Business Telephone:

+86 27 8884 0088

Hubei Wenlinxuan Network Technology Co., Ltd., operating under the brand name livyvon, is responsible for administering this online store, coordinating its e-commerce activities, and providing customer support relating to purchases made through the website.

We encourage customers to contact our team whenever clarification about an order or store policy is required.

Thank you for visiting and shopping with livyvon.