Shipping Policy
SHIPPING POLICY
Last Updated: October 15, 2026
Thank you for shopping at livyvon.
We understand that knowing how and when an order will arrive is an important part of shopping online. This Shipping Policy provides information about our order handling procedures, available delivery services, shipping charges, estimated transportation times, package tracking, and assistance with shipping-related concerns.
The terms outlined below apply to eligible purchases made through the livyvon online store, which is owned and operated by Hubei Wenlinxuan Network Technology Co., Ltd.
We encourage customers to review these shipping arrangements before completing their purchases.
BUSINESS IDENTITY & CONTACT INFORMATION
For transparency, the following information identifies the business responsible for operating the livyvon online store.
Brand Name:
livyvon
Legal Company Name:
Hubei Wenlinxuan Network Technology Co., Ltd.
Registered Business Address:
Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China
Customer Support Email:
Business Telephone:
+86 27 8884 0088
Hubei Wenlinxuan Network Technology Co., Ltd., doing business as livyvon, is the legal entity responsible for operating this website, coordinating order fulfillment arrangements, and providing customer assistance relating to purchases made through our store.
Customers may contact our support team using the information above for questions regarding shipping fees, order preparation, delivery estimates, tracking, or shipment-related concerns.
1. ORDER HANDLING & PREPARATION
Once an order has been successfully submitted and payment has been confirmed, we begin the order fulfillment process.
This may involve reviewing purchase details, confirming product availability, preparing the requested merchandise, securely packaging items, and arranging transportation.
Standard Order Processing Time: Up to 5 business days
Business days generally refer to Monday through Friday, excluding weekends and public holidays.
Please note that the order preparation period is separate from the estimated time required for delivery.
Shipping transit time begins after a parcel has been dispatched.
During major sales campaigns, seasonal holidays, unusually high order volumes, inventory adjustments, or other exceptional circumstances, additional handling time may occasionally be necessary.
If a significant processing issue affects your order, our customer service team can assist with available order information.
2. SHIPPING METHODS AND APPLICABLE FEES
For qualifying purchases delivered within the United States, livyvon provides the following shipping services.
| Delivery Method | Qualifying Subtotal | Estimated Transit | Shipping Cost |
|---|---|---|---|
| Express Shipping | Eligible orders | 1–2 business days | $6.99 |
| Free Standard Shipping | $39.00 or more | 3–5 business days | FREE |
| Standard Shipping | $0.00–$38.99 | 3–5 business days | $3.99 |
The estimated delivery periods above refer to transportation time after shipment.
Order handling and preparation are not included in those transit estimates.
Shipping availability may depend on the delivery destination and the merchandise purchased.
Customers can review their available delivery options and the corresponding shipping charges during checkout before submitting payment.
3. EXPRESS DELIVERY OPTION
Customers seeking a faster transportation service may select Express Shipping when the option is available for their order.
Express Shipping Charge: $6.99
Estimated Transit Period: 1–2 business days following dispatch
Express Shipping is offered for eligible U.S. purchases and may be selected even when an order meets the threshold for complimentary standard shipping.
Choosing Express Shipping changes the transportation service rather than the time required to prepare an order.
Orders may still require up to 5 business days for processing before dispatch.
Availability and final charges are confirmed at checkout.
4. FREE STANDARD DELIVERY ELIGIBILITY
livyvon offers complimentary standard shipping for eligible purchases delivered within the United States when the qualifying merchandise subtotal reaches $39.00 or more.
Minimum Qualifying Subtotal: $39.00
Standard Shipping Fee: $0.00
Estimated Transportation Time: 3–5 business days after dispatch
Customers whose merchandise subtotal is below $39.00 do not qualify for free standard delivery under this shipping arrangement.
Qualifying orders may still use Express Shipping at the applicable $6.99 charge if expedited delivery is available.
The appropriate shipping amount will be displayed during checkout.
5. STANDARD SHIPPING FOR ORDERS BELOW $39
For eligible orders with a merchandise subtotal between $0.00 and $38.99, livyvon offers a flat-rate standard delivery option.
Standard Shipping Fee: $3.99
Estimated Transit Period: 3–5 business days after dispatch
Standard Shipping is intended for purchases that do not reach the minimum order value required for free delivery.
The transit estimate does not include the order preparation period.
Customers will see the applicable shipping fee before confirming their purchase.
6. HOW TO CALCULATE YOUR ESTIMATED DELIVERY TIME
The overall period between placing an order and receiving the shipment includes two separate stages.
Stage One: Processing and Fulfillment
Orders generally require up to 5 business days after payment confirmation for preparation and shipment arrangements.
Stage Two: Transportation
After dispatch, estimated transportation periods are:
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Express Shipping: 1–2 business days.
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Free Standard Shipping: 3–5 business days.
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Standard Shipping: 3–5 business days.
Estimated Total Delivery Examples
If an order requires the full 5-business-day preparation period, the total estimated timeframe may be:
Express Shipping: Approximately 6–7 business days from payment confirmation.
Standard Shipping: Approximately 8–10 business days from payment confirmation.
Free Standard Shipping: Approximately 8–10 business days from payment confirmation.
These examples are provided for general guidance and are not guaranteed arrival dates.
Actual delivery schedules may vary due to shipping destinations, carrier operations, fulfillment arrangements, weather conditions, and other factors affecting transportation.
7. ORDER FULFILLMENT AND SHIPPING ORIGINS
livyvon may coordinate order preparation and dispatch through designated fulfillment facilities, authorized suppliers, warehousing providers, or third-party logistics partners.
The facility responsible for dispatching an order may vary according to:
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Merchandise availability.
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Inventory distribution.
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Product category or handling requirements.
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Customer delivery destination.
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Warehouse processing capacity.
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Shipping and logistics arrangements.
In some circumstances, products included in the same purchase may be shipped separately from different fulfillment locations.
Not all orders are necessarily shipped from warehouses located within the United States.
Certain products may be fulfilled through international facilities or logistics partners.
We aim to provide customers with accurate information regarding their shipments based on the fulfillment arrangements applicable to each order.
8. SHIPPING CONFIRMATION AND PACKAGE TRACKING
After your order has been prepared and dispatched, a shipping confirmation email will be sent when shipment details become available.
Depending on the delivery provider, this notification may include:
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A shipment tracking number.
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A carrier tracking link.
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Shipment confirmation information.
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Other available delivery references.
Tracking information may not appear immediately after a package has been transferred to the carrier.
Some transportation providers require additional time to scan parcels and display the first tracking event.
Customers can use the tracking information supplied to monitor shipment progress and delivery status.
If your tracking information remains inactive or has not changed for an unusually long period, please email:
Include your order number and any available shipment reference so our team can review the situation.
9. SHIPPING INTERRUPTIONS AND MISSING PARCELS
Although we aim to arrange shipping in accordance with our published estimates, unforeseen circumstances may occasionally interrupt transportation or delivery schedules.
Possible causes of delays include:
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Carrier transportation disruptions.
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Severe weather conditions.
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Public holidays.
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Increased package volumes.
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Unexpected logistical restrictions.
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Inventory or fulfillment complications.
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Incorrect or incomplete delivery details.
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Customs or security inspections where applicable.
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Other circumstances affecting normal shipment operations.
If your package has exceeded the expected delivery period by a significant amount, tracking updates have stopped, or the shipment appears to be lost, please contact our customer support team.
Email: service@livyvon.com
When contacting us, please provide your order number, recipient name, delivery address, and available tracking details.
Our support team will review the shipment information and, where appropriate, communicate with the relevant logistics provider or carrier.
Transferring a package to a carrier does not automatically remove our responsibility to review reasonable concerns regarding shipment loss, delivery problems, or other fulfillment issues.
Where a shipment issue is confirmed, we will assess an appropriate resolution under our published policies and applicable legal requirements.
Depending on the circumstances, this may include a replacement, reshipment, refund, or another suitable remedy.
10. WHEN TRACKING SHOWS DELIVERED BUT THE PACKAGE IS MISSING
Sometimes a carrier may mark a shipment as delivered even though the customer has not yet located the parcel.
If this occurs, we recommend checking common delivery locations before submitting an inquiry.
These may include:
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The front entrance or designated drop-off area.
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Your mailbox or parcel locker.
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Building reception or concierge facilities.
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Mailrooms and package collection areas.
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Secure locations around the property.
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Household members who may have accepted the delivery.
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Neighbors where appropriate.
If the parcel remains missing, please contact:
Include your order number and tracking information.
Our team will assess the available delivery records and may coordinate with the shipping carrier or fulfillment partner to investigate.
A tracking status marked “Delivered” does not automatically disqualify a customer from requesting a review of a reasonable missing-package concern.
We will consider the available circumstances when determining the appropriate next steps.
11. INCOMPLETE, INCORRECT OR DAMAGED SHIPMENTS
If your delivery contains damaged merchandise, defective products, an incorrect item, or missing products, please contact our customer service team as soon as reasonably possible.
The same procedure applies if a product materially differs from the description provided at the time of purchase.
Contact Email: service@livyvon.com
Please provide:
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Your order number.
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A description of the reported issue.
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Details of the affected merchandise.
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Relevant photographs or videos where appropriate.
Our team will review the information and determine a suitable resolution.
If the issue results from a verified defect, shipping-related damage, or fulfillment error, we will provide an appropriate remedy without additional cost to the customer.
Depending on the circumstances, possible solutions may include:
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Sending replacement merchandise.
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Reshipping missing products.
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Issuing a full refund.
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Providing an appropriate partial refund.
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Arranging an authorized return.
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Offering another suitable resolution.
For further details about product eligibility, return procedures, and refund processing, please review our Return & Refund Policy.
12. REQUESTING A DELIVERY ADDRESS CORRECTION
Customers are responsible for reviewing their delivery details carefully before submitting an order.
If you notice an error in your shipping address or need to request a correction, please notify us as soon as possible.
Address Assistance Email: service@livyvon.com
Include your order number, the original shipping information, and the correct delivery address.
We will make reasonable efforts to update the address while the order remains eligible for changes.
Once order processing, packing, fulfillment, or shipment has begun, it may no longer be possible to amend delivery information.
If an address issue could prevent successful delivery, please contact us promptly so our team can review the available options.
13. WEEKENDS, PUBLIC HOLIDAYS AND PROCESSING SCHEDULES
Our normal order processing schedule follows standard business days, generally Monday through Friday, excluding public holidays.
Orders placed during weekends or recognized holidays may begin processing on the next available business day.
Shipping carriers may also follow adjusted operational schedules during holidays, certain weekends, or periods of unusually high shipment volume.
These conditions may influence shipment preparation, tracking updates, and estimated arrival times.
We encourage customers to consider possible holiday-related delays when placing time-sensitive purchases.
14. RETURNS, REFUNDS AND POST-PURCHASE ASSISTANCE
Qualifying purchases made through livyvon are covered by our 180-Day Free Return Policy, subject to the eligibility requirements stated in our Return & Refund Policy.
Customers may submit a return request within 180 calendar days following delivery.
Products must satisfy the applicable conditions to qualify for return.
Eligible returns approved within the permitted period include complimentary return shipping.
Before returning merchandise, customers must contact our support team to obtain return authorization and the appropriate instructions.
Return Support Email: service@livyvon.com
Where a physical return is required, we will provide the applicable receiving facility information after the request has been reviewed and approved.
Please do not send returned merchandise directly to our registered company address unless our customer support team specifically instructs you to do so.
Refund eligibility, refund processing times, product-specific restrictions, exchange arrangements, and the treatment of original shipping charges are explained in our Return & Refund Policy.
15. CUSTOMER ASSISTANCE & BUSINESS CONTACT DETAILS
For assistance with shipment preparation, delivery choices, shipping charges, tracking information, address changes, delayed packages, or other delivery-related questions, please contact our customer support team.
Brand Name:
livyvon
Legal Company Name:
Hubei Wenlinxuan Network Technology Co., Ltd.
Registered Business Address:
Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China
Customer Support Email:
Business Contact Telephone:
+86 27 8884 0088
Hubei Wenlinxuan Network Technology Co., Ltd., operating under the brand name livyvon, is the legal company responsible for managing this website, coordinating its online retail services, and providing customer support for purchases completed through the store.
When contacting us regarding a particular order, please include your order number and the email address associated with your purchase.
We aim to provide clear information and reasonable assistance with delivery-related inquiries.
Thank you for choosing livyvon. We appreciate your interest in our collections and look forward to supporting your shopping experience.