RETURN & REFUND POLICY

Last Updated: October 15, 2026

Thank you for choosing livyvon.

We understand that customers may occasionally need to change an order, return a purchase, or request assistance with a product after delivery.

This Return & Refund Policy explains the conditions and procedures applicable to order cancellations, product returns, complimentary return shipping, refunds, exchanges, delivery concerns, and merchandise received in damaged, defective, or incorrect condition.

The policy applies to qualifying purchases completed through the livyvon online store, operated by Hubei Wenlinxuan Network Technology Co., Ltd.

We encourage customers to review the following information before submitting a purchase or requesting after-sales assistance.

BUSINESS INFORMATION

Store Brand:

livyvon

Legal Company Name:

Hubei Wenlinxuan Network Technology Co., Ltd.

Registered Business Address:

Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@livyvon.com

Business Telephone:

+86 27 8884 0088

Hubei Wenlinxuan Network Technology Co., Ltd., doing business as livyvon, owns and operates this online store and is responsible for administering its retail services and related customer support operations.

Customers may contact us using the information above for questions regarding orders, returns, refunds, delivery issues, or other purchase-related matters.

1. REQUESTING AN ORDER CANCELLATION

If you wish to cancel an order, please notify our customer service team as soon as possible after completing your purchase.

Cancellation Email: service@livyvon.com

Your message should include your order number and the email address associated with the purchase.

We will review cancellation requests and make reasonable efforts to stop an order before it enters the processing, packaging, fulfillment, or shipping stages.

Once order preparation or fulfillment activities have started, cancellation may no longer be available.

If a cancellation is successfully completed before fulfillment or dispatch, any applicable refund will be issued to the original payment method.

Orders that have already been dispatched cannot generally be canceled through the standard pre-shipment cancellation process.

However, qualifying merchandise may be returned after delivery under the conditions described in this policy.

Nothing in this section limits cancellation rights that may be provided by applicable law.

2. ELIGIBILITY FOR OUR 180-DAY FREE RETURNS

At livyvon, eligible purchases are supported by a 180-Day Free Return Policy.

Customers may submit a return request within 180 calendar days after receiving their order, provided the merchandise satisfies the applicable return requirements.

The return period begins on the confirmed delivery date recorded by the shipping carrier or established through other reliable delivery evidence.

General Return Conditions

To qualify for a standard return, merchandise should generally:

• Be unused or have undergone only reasonable inspection.

• Remain in its original condition.

• Include original packaging where applicable.

• Be accompanied by valid proof of purchase.

• Meet any additional product-specific eligibility requirements.

Returned products may be inspected before a refund is approved.

Items showing excessive use, intentional damage, misuse, substantial alteration, or wear beyond reasonable inspection may not qualify for a standard return.

Skincare and Personal Care Merchandise

Because livyvon offers skincare and personal care products, additional hygiene and product safety considerations may apply.

Certain products that have been opened, substantially used, contaminated, or are otherwise unsuitable for resale may not qualify for a preference-based return.

These restrictions do not remove applicable consumer rights concerning defective, damaged, incorrect, or materially misdescribed merchandise.

All return requests will be reviewed according to the relevant product condition, the circumstances of the request, and applicable consumer protection requirements.

3. HOW TO SUBMIT A RETURN REQUEST

Before sending merchandise back, customers must contact our support team to begin the return process.

Return Request Email: service@livyvon.com

To help us review your request, please provide:

1. Your order number.

2. The product name or a brief description of the item.

3. The reason you are requesting a return.

4. Photographs or videos when relevant to the reported issue.

5. Any additional information reasonably necessary to evaluate the request.

After receiving your inquiry, our team will assess the circumstances and explain whether the product qualifies for return.

Where the request is approved, we will provide return authorization and the appropriate shipping instructions.

Please do not send merchandise to our registered business address without receiving specific instructions from customer support.

Our designated return facility may be located at a different address.

Items returned without following the supplied instructions may require additional time to identify and process.

4. COMPLIMENTARY RETURN SHIPPING

Qualifying returns approved under livyvon's 180-Day Free Return Policy include complimentary return shipping.

Once your return request has been authorized, we will arrange an appropriate method for sending the merchandise to the designated receiving facility.

Depending on the circumstances, this may involve:

• Providing a prepaid return shipping label.

• Arranging an approved return shipment.

• Supplying another authorized return solution without additional return shipping charges.

Customers should wait for confirmation and instructions before mailing any merchandise.

No restocking fee applies to eligible returns.

If a return is required because merchandise arrived damaged, defective, incorrect, incomplete, or materially different from its advertised description, we will arrange an appropriate solution without requiring the customer to pay return shipping costs.

Return eligibility remains subject to the conditions outlined in this policy and any applicable legal requirements.

5. PROBLEMS WITH DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If your order arrives with a product issue, please contact our customer support team as soon as reasonably possible.

Examples of issues include:

• Products damaged during delivery.

• Merchandise with a manufacturing defect.

• Incorrect items sent by mistake.

• Missing products from a shipment.

• Products materially different from their advertised descriptions.

• Verified packing or fulfillment errors.

Customer Support Email: service@livyvon.com

Please include your order number, a description of the problem, and any relevant photographs or videos.

Our team will review the available information and, where appropriate, examine the relevant fulfillment or shipping records.

If the reported issue is confirmed, we will provide a suitable remedy without additional cost to the customer.

Depending on the circumstances, this may involve:

• Sending a replacement item.

• Delivering missing merchandise.

• Issuing a full refund.

• Providing an appropriate partial refund.

• Arranging an authorized return.

• Offering another reasonable solution.

Customers will not be required to pay return shipping charges for verified seller-related errors or qualifying product defects.

Products that were never received do not need to be physically returned.

Applicable statutory consumer rights remain unaffected.

6. REFUND REVIEW, APPROVAL AND PAYMENT

When a physical return is required, the merchandise must first arrive at the authorized return facility.

Returned items may undergo inspection to verify their condition and confirm eligibility under this policy.

Once the inspection has been completed, our team will determine the outcome of the refund request.

Refunds Requiring a Physical Return

Approved refunds are generally processed within 5–10 business days after the returned merchandise has been received and inspected.

Refunds Without a Physical Return

If a refund is approved without requiring the product to be returned, processing generally takes 5–10 business days following approval.

Refund Payment Method

Refunds are issued to the original payment method used when placing the order.

After a refund has been processed, the customer's bank, card issuer, or payment service provider may require additional time to post the funds.

The time needed for a credit to appear in an account may vary depending on the financial institution.

For questions about an approved refund, customers may contact service@livyvon.com.

7. REFUNDS OF INITIAL SHIPPING FEES

Our complimentary return shipping arrangements apply to qualifying returns approved under this policy.

However, the shipping charge originally paid during checkout is handled separately from the cost of returning merchandise.

When an eligible customer requests a return solely because of personal preference, the original delivery fee is generally non-refundable.

This includes optional Express Shipping charges.

Situations Where Original Shipping Charges May Be Refunded

Reimbursement of original delivery costs may be appropriate when the return or refund results from:

• An incorrect product being shipped.

• Merchandise arriving damaged or defective.

• Missing items from an order.

• A confirmed fulfillment or packing mistake.

• A product materially differing from its description.

• Another circumstance requiring reimbursement under applicable law.

Where reimbursement of an original shipping fee is approved, the refund will generally be made through the original payment method.

Our customer support team will assess the circumstances of each request and provide an appropriate explanation.

8. UNITED STATES SHIPPING FEES AND DELIVERY ESTIMATES

livyvon provides multiple delivery options for eligible purchases shipped to addresses within the United States.

Shipping fees are determined by the selected delivery method and the qualifying merchandise subtotal.

EXPRESS SHIPPING

Shipping Charge: $6.99

Eligible Purchases: Qualifying orders

Estimated Transit Time: 1–2 business days after dispatch

Express Shipping is an optional delivery service available for eligible orders and destinations.

The $6.99 charge applies when customers select this service, including orders that otherwise qualify for free standard shipping.

FREE STANDARD SHIPPING

Minimum Merchandise Subtotal: $39.00

Shipping Charge: $0.00

Estimated Transit Time: 3–5 business days after dispatch

Eligible orders with a merchandise subtotal of $39.00 or more receive complimentary standard shipping.

STANDARD SHIPPING

Qualifying Merchandise Subtotal: $0.00–$38.99

Shipping Charge: $3.99

Estimated Transit Time: 3–5 business days after dispatch

Orders below the $39.00 free shipping threshold are subject to the standard delivery charge of $3.99 when Standard Shipping is selected.

ORDER PREPARATION PERIOD

Following successful payment confirmation, orders are generally reviewed, prepared, and packaged within up to 5 business days.

Business days normally refer to Monday through Friday, excluding public holidays.

The estimated transportation periods shown above begin after dispatch and do not include order preparation time.

Available delivery services and applicable shipping charges are displayed during checkout before payment confirmation.

For further information about fulfillment, shipping origins, tracking, and delivery procedures, please review our Shipping Policy.

9. IF YOUR REFUND HAS NOT ARRIVED

If we have confirmed that your refund was issued but the amount is not yet visible in your account, additional processing time may be required by your payment provider.

We recommend that you:

1. Review your bank or payment account for pending credits.

2. Check whether the refund has been posted under the original transaction.

3. Contact your card issuer or payment provider to inquire about posting timelines.

4. Allow for any additional processing time required by the financial institution.

If you have completed these checks and your refund remains unavailable, please email:

service@livyvon.com

Include your order number and any available refund confirmation details.

Our support team will review the available transaction information and assist with your inquiry.

10. REPLACEMENTS AND PRODUCT EXCHANGES

Customers may request assistance with exchanges or replacements when merchandise is received in damaged, defective, incorrect, or incomplete condition.

Where appropriate, we may arrange a replacement product or another suitable solution.

Exchange requests made for personal preference reasons will be reviewed according to the product's condition and applicable return eligibility requirements.

The availability of a requested replacement may depend on current inventory.

Before returning a product for exchange, customers should contact our customer service team to obtain authorization and shipping instructions.

Exchange Assistance: service@livyvon.com

Please include the relevant order details and explain which product you wish to exchange.

If the requested replacement is unavailable, we will review other reasonable options, which may include an applicable refund.

Customers should not ship items for exchange without receiving the appropriate instructions.

11. DESIGNATED RETURN LOCATION

Our registered company address is provided for business identification and official correspondence.

It is not necessarily the location used to receive returned merchandise.

Registered Business Address:

Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Please do not send return parcels directly to this address unless our customer service team specifically confirms that it is the correct destination.

Once your return request has been reviewed and approved, we will provide the designated receiving facility address and relevant return instructions.

Depending on the merchandise and fulfillment arrangements, the authorized return location may differ from our registered business address.

Following the provided instructions helps ensure that returned products can be identified and processed correctly.

12. SHIPPING DELAYS, LOST PACKAGES AND DELIVERY ASSISTANCE

We recognize that delivery-related problems can affect the shopping experience and aim to provide reasonable assistance when these situations occur.

Order Processing and Estimated Transit

Orders generally require up to 5 business days for preparation following payment confirmation.

After dispatch, estimated delivery transit periods for eligible U.S. orders are:

• Express Shipping: $6.99 — 1–2 business days.

• Free Standard Shipping: Orders of $39.00 or more — 3–5 business days.

• Standard Shipping: $3.99 for orders below $39.00 — 3–5 business days.

These estimates are provided for guidance and do not constitute guaranteed arrival dates.

Circumstances Affecting Delivery

Delivery schedules may occasionally be influenced by:

• Transportation or carrier disruptions.

• Severe weather conditions.

• Public holidays.

• Unusually high shipping volumes.

• Warehouse or fulfillment delays.

• Incorrect or incomplete shipping details.

• Customs or security inspections where applicable.

• Other circumstances affecting transportation.

Delayed or Lost Shipments

If your shipment has been significantly delayed, the tracking information has not changed for an extended period, or your package appears to be missing, please contact:

service@livyvon.com

Include your order number and any available shipment tracking details.

Our team will review the information and, where appropriate, coordinate with the relevant carrier or fulfillment provider.

We do not automatically reject reasonable shipment-related claims simply because the parcel has been handed over to a carrier.

When a confirmed shipping issue occurs, we will assess the circumstances and provide an appropriate solution under our published policies and applicable consumer rights.

Depending on the situation, this may include replacement, reshipment, or a refund.

Packages Marked as Delivered but Not Received

If a carrier reports that your package has been delivered but you are unable to find it, we recommend checking:

• The area around your delivery entrance.

• Your mailbox or parcel locker.

• Building reception or mailroom facilities.

• Other household members.

• Nearby designated drop-off locations.

• Neighbors where appropriate.

If your package remains missing, please contact customer support.

A tracking status marked “Delivered” does not automatically prevent us from reviewing a reasonable missing-package inquiry.

We will assess available tracking information and other relevant circumstances before determining the appropriate next steps.

13. CUSTOMER SERVICE AND LEGAL BUSINESS DETAILS

For questions about returns, refunds, exchanges, cancellations, product concerns, or delivery issues, please contact our customer support team.

Brand Name:

livyvon

Legal Company Name:

Hubei Wenlinxuan Network Technology Co., Ltd.

Registered Business Address:

Room 13, 11th Floor, Tower A, Junye Fortune Center, No. 75 Huanle Avenue, Liyuan Subdistrict, Hongshan District, Wuhan, Hubei Province, China

Customer Support Email:

service@livyvon.com

Business Contact Number:

+86 27 8884 0088

Hubei Wenlinxuan Network Technology Co., Ltd., operating under the brand name livyvon, is the legal entity responsible for this online store and the customer service activities associated with purchases made through the website.

Our team aims to provide understandable guidance regarding the return process, refund eligibility, delivery inquiries, and other after-sales matters.

When contacting us about a particular purchase, please provide your order number and the email address used during checkout.

This information helps us identify your transaction and review your request more efficiently.

Thank you for shopping with livyvon. We appreciate your interest in our products and aim to provide clear information and accessible assistance throughout your shopping experience.