FAQ
FREQUENTLY ASKED QUESTIONS
Welcome to the livyvon Help Center.
We have put together answers to common questions about shopping with us, including placing an order, shipping costs, delivery timelines, payment, returns, refunds, and customer assistance.
Our goal is to help you understand what to expect before and after making a purchase.
If you need further help, please contact our customer support team at service@livyvon.com.
1. HOW DO I PLACE AN ORDER WITH LIVYVON?
Ordering from livyvon is straightforward.
Start by browsing our skincare and personal care collections. Once you find a product you would like to purchase, select any available options and choose your desired quantity.
Add the item to your shopping cart, where you can review your selections before continuing to checkout.
At checkout, enter your contact information, delivery address, and payment details.
If you have a valid promotional code, you may apply it in the designated discount field before confirming payment.
After your order has been successfully submitted, you should receive an email containing your order number and purchase details.
For assistance during checkout, reach us at service@livyvon.com.
2. WHEN WILL MY ORDER BE READY TO SHIP?
Once payment has been confirmed, our team begins reviewing and preparing your order for fulfillment.
Order processing generally takes up to 5 business days.
This period covers activities such as order verification, product preparation, packaging, and shipment arrangements.
Business days normally refer to Monday through Friday, excluding public holidays.
Please note that processing time and delivery transit time are calculated separately.
During major promotional events, holidays, or unexpected stock-related disruptions, additional preparation time may occasionally be required.
The shipping transit estimate starts after your package has been dispatched.
3. WHAT ARE YOUR SHIPPING SERVICES AND CHARGES?
livyvon offers three shipping options for qualifying deliveries within the United States.
| Shipping Method | Order Subtotal | Estimated Transit | Shipping Fee |
|---|---|---|---|
| Express Shipping | Eligible orders | 1–2 business days | $6.99 |
| Free Standard Shipping | $39.00 or more | 3–5 business days | FREE |
| Standard Shipping | $0.00–$38.99 | 3–5 business days | $3.99 |
Important Shipping Notes:
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Delivery estimates begin after the order has been shipped.
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Order preparation may take up to 5 business days before dispatch.
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The applicable delivery service and final shipping charge are displayed during checkout.
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Shipping estimates may be affected by carrier schedules, weather conditions, public holidays, and delivery destinations.
Please visit our Shipping Policy for complete information about shipping arrangements and delivery procedures.
4. IS FREE SHIPPING AVAILABLE?
Yes. We provide free standard shipping on eligible U.S. orders with a merchandise subtotal of $39.00 or more.
Once your qualifying order has been dispatched, standard transportation is estimated to take 3–5 business days.
For merchandise subtotals below $39.00, standard delivery is charged at $3.99.
Customers whose orders qualify for free standard shipping may still choose the Express Shipping option for $6.99, where available.
Your selected shipping method and applicable fee will be confirmed before payment is completed.
5. DO YOU OFFER AN EXPEDITED DELIVERY OPTION?
Yes. Express Shipping is available for eligible U.S. deliveries.
Express Shipping Fee: $6.99
Estimated Transit Time: 1–2 business days after dispatch
Express Shipping provides a faster transportation option, but it does not eliminate the standard order preparation period.
Orders may still require up to 5 business days for verification, preparation, and fulfillment before leaving the dispatch facility.
The availability of Express Shipping depends on the products purchased and the destination address.
Any eligible expedited shipping option will appear at checkout.
6. WHERE ARE LIVYVON ORDERS DISPATCHED FROM?
Our orders may be prepared and dispatched through designated fulfillment facilities, approved suppliers, or third-party logistics providers.
The location used to fulfill an order may vary depending on inventory availability, product sourcing, and the customer's delivery destination.
Certain purchases may be shipped from facilities outside the United States.
Therefore, we do not represent that all orders originate from domestic U.S. warehouses.
Once your order is dispatched and shipment tracking becomes available, the relevant shipping details will be provided by email.
7. WHAT IS LIVYVON'S RETURN POLICY?
livyvon provides a 180-Day Free Return Policy for eligible purchases, subject to the requirements outlined in our Return & Refund Policy.
Customers may request a qualifying return within 180 calendar days after delivery.
For a standard return to be eligible, the product should generally meet the following conditions:
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The item remains unused or has only been reasonably inspected.
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The product is maintained in its original condition.
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Original packaging is included where applicable.
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Valid proof of purchase is available.
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Any product-specific return requirements are satisfied.
Because our collections include skincare and personal care products, some opened, used, or hygiene-sensitive merchandise may be subject to additional return restrictions, except where applicable law requires otherwise.
To initiate a return, email service@livyvon.com with your order number, the relevant product information, and the reason for your request.
Our support team will assess your inquiry and provide the appropriate return instructions.
Please do not send an item back before receiving authorization.
Our registered company address is not automatically designated as a return warehouse.
8. ARE THERE ANY RETURN SHIPPING FEES?
Under our 180-Day Free Return Policy, qualifying returns approved by our team include free return shipping.
Once your request has been accepted, customer support will explain the available return method.
Depending on the return arrangement, we may provide a prepaid return label or other authorized instructions that allow the eligible merchandise to be returned without an additional shipping charge.
No restocking fee is applied to qualifying returns.
Customers should always obtain return authorization before mailing merchandise.
For eligibility details and any product-specific exceptions, consult our Return & Refund Policy.
9. HOW LONG DOES IT TAKE TO RECEIVE A REFUND?
Refunds are issued to the original payment method used at checkout.
When a return shipment is required, the merchandise must first arrive at the designated return facility and undergo inspection.
Following receipt and inspection, approved refunds are generally processed within 5–10 business days.
If a refund is approved without requiring the customer to return the product, processing normally takes 5–10 business days after approval.
Your bank, card issuer, or payment provider may require additional time to display the credited amount.
For questions regarding a pending refund, please contact service@livyvon.com with your order number.